What Are the Benefits of Remote Access and Remote Desktop IT Systems?

Remote access is fast being a necessity for many businesses and organisations both large and small.

With the ever increasing availability of high-speed Internet access you can have your software applications hosted remotely, which allows staff and global offices access to shared applications with simplicity and without the need for IT technicians or support and specific computer knowledge.

There are many business essential software applications that can be delivered remotely and some of the more common ones are Sage Accounts, Microsoft Dynamics CRM, Microsoft Office suite, Adobe Acrobat and almost all Windows compatible applications.

Other benefits of a Terminal Services or Citrix remote access system are:

· Secure E-Mail - plug in Blackberry devices and smart phones to receive secure Microsoft exchange e-mail, and have secure wireless synchronisation for your communications.
· Disaster Recovery - never lose any data or worry about fire and theft, as all data and files are housed in secure data centres. All connections to your remote desktop are encrypted both upwards and downwards, to ensure your communications are safe from hackers.
· Work from Anywhere - take your desktop anywhere in the world and, using any PC or laptop, you can work seamlessly, taking your desktop where you go.
· Remote CRM Hosting - using the power of applications such as Microsoft's CRM and Goldmine, you can increase customer retention and sales and have remote salesforces working efficiently and effectively wherever they are in the world.


Remote IT systems are much more common nowadays, due to the stability and reliability of the Internet, which delivers the remote desktop or remote access service and is a key factor in the performance of your system. In terms of cost, any company, whether they have 1 user or 1000 users will find that the cost is actually much lower than a traditional system, and also delivers disaster recovery benefits that are crucial to most businesses.

Some of the major cost-saving issues are:

· The fact that your business will never need to purchase Microsoft Office suite software as it usually comes included within the remote IT system packages.
· As your IT system is delivered remotely in secure data centres, your IT infrastructure, hardware and support costs are greatly reduced or become a thing of the past as it is up to the remote hosting company to ensure you can access your system, data and files to guaranteed service levels.

One of the only factors to consider is that you have to actually require internet access to access your data and files. However, this can be solved by using synchronization software that will allow you to have the files locally on your laptop or PC, as well as on the remote servers, although this does defeat one of the main objectives with these systems, which is to keep your data and files secure in the event of equipment theft or hackers.

IT Support, The Crucial Factor For Your Business

Long gone are the days when IT systems consist of poor-performing PCs, Notebooks & Servers with an IT support company with unreliable companies with slow response times. Well, that is how it should be!

With the age of secure, remote access IT systems & remote IT support, what is now commercially available to all businesses is a fast IT system with powerful servers and computers at reasonable prices. Not only does any business have access to this, but in terms of IT support, you can now have the power to work remotely from any location, utilising Microsoft’s Terminal Services solution.

Terminal Services is Microsoft’s solution to the more expensive Citrix, but has similar benefits for your business IT System. For multi-site companies and global businesses, Terminal Services solutions provide a secure remote access solution for your company IT network. Staff and managers alike have the ability to login to their software applications and data anywhere in the world in a matter of seconds. Combine this and thin client technology and what you have is a virus free, secure system that will transport your business IT & network infrastructure into the future of business computing.

One step further and what you can have is a complete remotely-hosted IT system with hosted Exchange, which provides a Microsoft Outlook remote access solution. Housed in a secure data centre, your entire company’s data and software applications are remotely hosted to provide unparalleled redundancy, resilience and disaster recovery solution.

More and more businesses are switching to remote access solutions due to the disaster recovery and security advantages of such systems and there is no other reliable, secure and cost-effective way to ensure your business is completely covered in the event of an IT system failure.
If your company suffered a disaster, fire or even a burglary, no other IT solution could get your business back up and running instantly at such a low cost per head.

Imagine the benefits of having an IT system completely managed in a secure, remote environment, providing a complete disaster recovery solution that can leave you to concentrate on your core business activities. IT support costs are kept to a minimum as all servers are remotely managed by your IT system provider.

The most common concerns of many businesses are viruses, hackers and data theft. These can all be resolved in a remote access environment as all systems, support and software are at enterprise and corporate standards, meaning your data and communications are in safe hands with multiple-level security protocols in place. This ensures your privacy and protects your data.

Your business could purchase cheaper hardware and all standard Microsoft Office software programs come complete with remote IT systems, as part of the monthly cost per head. All future hardware and software upgrades are included in the monthly fees, which means your IT costs are kept at constant, scaleable levels and you have access to the latest technology and software updates.

IT support contracts are not necessary as you can have adhoc support only when you need it for your PCs, notebooks and servers.

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